Billing & Payments

What payment methods do you accept?

Our payment provider is Stripe, and we accept all major payment methods: Visa, MasterCard, AMEX and Apple Pay, as well as some others.

Why am I not able to complete my payment?

If you’re having trouble with payment, please ensure that you are using one of our accepted payment methods and that you have sufficient funds on your card. There are a number of reasons why your payment may not be accepted. 

Please contact us on [email protected] if your payment problems continues.

Can I edit or cancel my order?

We have a very fast turn around of orders in our warehouse to ensure quick delivery, this means we can’t guarantee orders can be edited or cancelled once placed. If you would like to edit or cancel your order please contact [email protected] with the subject ‘cancel’ and your order details as soon as possible. If your order has already been shipped, you can return this by following the steps here.

Do you offer any payment plans?

Not at this stage. Your only payment alternative is through credit/debit cards or Apple Pay. We may introduce payment plans for your region at a later stage.